Our service is so proactive that you should never need the help desk because we see the problems before you even know about them. But when you do need personal support, our personalized team takes your call with all of the background knowledge about your company’s technology service to solve any of your problems quickly and accurately. We don’t create a ticket and tell you we’ll follow up tomorrow. We take care of you as soon as you call, and if we have to send someone to you, it will most likely be the same person who answered your original Help Desk call.
We see the problems before they ever reach you. We will always have an IT professional assigned to monitoring and maintaining your technology systems. Your professional will be running risk assessment and diagnostics on your network to prevent any problems and rapidly solving them if they do arise.
We know that calling IT isn’t what you wanted to do with your day. That’s why we work to make the experience painless and accommodating. We also firmly believe there’s no such thing as a dumb question in the IT world. Our Help Desk is ready for any problem you may run into, and we pride ourselves on the relationships we have with our clients.
With over 150 years of combined technical experience, there aren’t many IT issues we haven’t seen before. Whether your company has 2 or 2000 workstations, we bring the same level of high-quality service and expertise to every task. We’ve also got all the technical skills you could ask for; as a Microsoft Gold Partner, we’re qualified to manage almost any Microsoft product.
Our Help Desk is fully manned during normal business hours of 8 A.M. to 5 P.M., and we have staffavailable after hours for emergencies. Our goal is convenience: you can reach us by phone, e-mail, and live chat right here on the website. With our remote monitoring and management system, we can monitor your systems remotely right here in our offices so that we can get a perfect picture of your situation.
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