Pricing is tailored based on your company's size and specific needs. This page outlines our service offerings and pricing structure, providing transparency on costs and ensuring you understand what you're paying for before receiving a detailed quote.
Devices
Guardian Computer charges clients per device per month. We believe this pricing structure works best to maximize support and incentivize quality management. Clients aren’t billed for helpdesk calls so users have every reason to call us early to solve problems. We as a team are incentivized to simplify your business workflow and optimize your IT solutions so you need to call us as little as possible.
Workstations
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Workstation Monitoring: Continuously monitor workstation health, performance, and resource utilization.
Workstation Maintenance: Plan and execute workstation maintenance for optimal performance.
Predictive Hardware Management: Respond to hardware alerts.
Patch Management: Automate operating system updates and security patches.
Microsoft Application Updates: Manage Microsoft application deployments.
Vendor Liaison: Coordinate with hardware and software vendors to address issues, obtain support, and manage warranties.
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Workstation Drive Encryption: Implement and manage encryption (where supported).
Automated Security Patching: Manage Microsoft security patches.
XDR System Management: Manage the Extended Detection & Response (XDR) system.
MDR Services: Provide Managed Detection & Response (MDR) with automated remediation and limited ransomware removal.
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Incident Response: Respond to workstation-related incidents, troubleshoot, and resolve issues.
Help Desk Services: Provide responsive help desk and online chat services for rapid problem resolution.
User Account Management: Reset passwords, grant or revoke access permissions, troubleshoot login issues, and assist users with resource access.
Hardware Support: Troubleshoot hardware issues and coordinate with vendors for warranty services.
VPN Support: Provide end-user support for VPN connections.
Network/Desktop Printer and Scanner Support: Support print driver issues and perform limited hardware troubleshooting.
On-Site Services: GC will provide on-site workstation support only for incidents that the GC help desk is unable to resolve remotely or as deemed needed by GC Support.
Servers
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Server Monitoring: Continuously monitor server health, performance, and resource utilization.
Server Maintenance: Plan and execute server maintenance.
Availability Monitoring: Monitor server uptime and reliability.
Predictive Hardware Management: Respond to predictive hardware alerts.
Patch Management: Automate OS updates and security patches.
Server Configuration Optimization: Enhance server performance and resource use as needed.
Automated Microsoft Updates: Manage Microsoft updates.
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XDR System Management: Manage the Extended Detection & Response (XDR) system.
MDR Services: Provide Managed Detection & Response (MDR) with automated remediation and limited ransomware removal.
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Incident Response: Troubleshoot and resolve issues.
Help Desk Services: Help desk and online chat services.
User Account Administration: Manage user accounts and permissions.
Hardware Support: Troubleshoot hardware issues.
VPN Support: Optimize VPN functionality and security.
Server and Application Support: Assist with server-related issues.
Vendor Liaison: Coordinate with hardware and software vendors to address issues, obtain support, and coordinate warranty services.
Mobile
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Maintenance: Perform routine maintenance and updates to device management software.
Patch Management: Apply operating system updates and security patches.
Microsoft Application Updates: Manage Microsoft application deployments.
Device Enrollment and Configuration: Integrate and configure devices for operational use; tailor configurations to specific application access requirements.
Application Management: Manage access to necessary applications; Facilitate updates and patches.
Reporting and Analytics: Provide reports on device status and security incidents as requested; Offer performance and security recommendations.
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Compliance and Security Management: Continuously monitor and enforce device compliance with security policies.
Device Tracking and Security:
Provide location services for device tracking if available.
Implement security features such as lost mode and remote-wipe to protect devices and access to applications.
Manage alerts for unauthorized access or unusual activities.
MDM Licensing and Management: Manage and maintain MDM licenses for device management, security, and compliance with MDM policies.
XDR System Management: Manage and monitor the XDR system.
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Help Desk Services: Provide responsive help desk and online chat services for device-related incidents, troubleshooting, issue resolution, and policy enforcement.
User Account Management: Manage user accounts and permissions, password resets, and resource access.
Networking
We charge per location for managed networks. There will be an onboarding cost for new equipment, but recurring payments are based on the number of networks separated geographically.
Proactive Services
Network Monitoring: Monitor network performance, security, and availability.
Infrastructure Management: Configure and optimize firewalls, switches, and wireless access points.
Security Services
Firewall Management: Control inbound and outbound traffic.
Vulnerability Management: Assess and remediate network vulnerabilities through patch management and configuration hardening.
Virtual Private Network (VPN) Management: Provision and secure remote access for authorized users.
Reactive Services
Help Desk and Online Chat Services: Provide prompt attention to network issues.
Troubleshooting and Support: Address network-related issues, including connectivity problems, performance degradation, and downtime.
Vendor Management: Coordinate with network vendors and service providers.
Backups
Managed Backups are charged per device with a lower rate for workstations and a higher fee for servers.
Proactive Services
Regular Backup Scheduling: Configure and manage regular backups.
Storage Management: Optimize and manage backup.
Backup Monitoring: Continuously monitor backup processes.
Backup Recovery: Restore data from backups, excluding ransomware recovery.
Security Services
Encryption: Implement encryption for backups to protect data confidentiality during storage and transmission.
Access Control: Establish strict access controls to ensure only authorized personnel can manage and restore backups.
Ransomware Protection: Implement measures to protect backups from ransomware attacks.
Reactive Services
Data Recovery: Restore data from backups promptly in case of data loss or corruption.
Issue Resolution: Address and resolve any issues or failures in the backup process.
Help Desk and Online Chat Services: Provide prompt attention to data restoration.
Infrastructure as a Service (IaaS)
Guardian strongly encourages companies to take advantage of cloud infrastructure for server and networking needs for security, reliability, affordability, and flexibility. We staff multiple Certified Azure Administrators to support our cloud infrastructure reliably.
Resources and Services
Virtual Machines (VMs): Provision of virtual servers with customizable configurations, including CPU, memory, and storage.
Virtual Private Networks (VPNs): Secure connections between on-premises data centers and cloud infrastructure.
Identity and Access Management (IAM): Control and manage access to cloud resources.
Encryption: Encrypt data, both at rest and in transit.
Distributed Data Centers: Access to cloud resources from data centers worldwide.
Automated Backups: Automated backups of data and virtual machines.
Technical Support: Troubleshoot and resolve issues related to the cloud infrastructure.
Office 365 Management
We provide comprehensive management of Microsoft licensing for our clients, including onboarding, offboarding, group management, and calendar configuration. For a nominal fee per license, our service covers the full range of Microsoft solutions, including SharePoint, Teams, and OneDrive, with dedicated helpdesk support for all your Microsoft needs.
Value-Driven IT
We provide additional features designed to enhance the client experience and demonstrate our long-term value. Our commitment to continuous improvement and learning ensures that partnering with a dedicated team will bring invaluable benefits to your organization.
Online Portal: A centralized web portal where clients can manage onboarding and offboarding, communicate with our team, submit and track tickets, view ticket history, and, for managers, oversee team-wide tickets. Clients can also request workstations directly through the portal.
Serverless Printing: For an additional fee per printer, we offer a serverless printing solution. This includes a web-based portal that allows employees to add printers with a single click using an interactive office map, streamlining the printing process.
Ticket Analysis: As part of every contract, we regularly analyze helpdesk ticket trends to identify recurring issues and opportunities for automation or long-term resolution, ensuring continuous improvement and added value over time.
Business Reviews: We proactively schedule complimentary business review meetings to discuss our insights, identify cost-saving and time-saving opportunities, and review pain points revealed through ticket analysis, helping you optimize your operations.