I am VERY impressed with what you did and I showed [my team] and we both learned a lot! I am very grateful to have your very keen IT diagnostic skills readily available to us, it continues to be very impressive.
You are the best I have ever seen and I come from and worked in the computer industry and in Silicon Valley, California and Colorado Springs, CO for many years early in my career and met some pretty smart computer guys and gals. You beat them all.
Thanks again to Jeremy and the rest of your team, I will be now able to sleep more normally again!