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How Big Commercial IT Help Desk Solutions Can Harm Your Business

There is no substitution for knowledgeable, helpful, real-human service.

Those big-box commercial IT help desks simply can’t compete with personalized customer service. When you need IT solutions, you don’t want to be a number in a queue, wait on hold four hours, or wait to be helped next Tuesday between 10 AM and 5 PM. You need effective solutions immediately, right? That’s where we come in.

Whenever You Need Us, We’re Available

Rather than going back and forth for ten or more emails, we believe that a simple five-minute phone call with a qualified and knowledgeable staff member can fix your IT problem. We pride ourselves on the fact that if you call Guardian Computer, whoever answers the phone can fix your problem.

When is the last time you talked to a team of actual experts with a commercial IT help desk? We know that saving your time and solving problems quickly can be hugely beneficial for your business.

The Personal Touch Really Does Matter

We sometimes hear that great customer service doesn’t matter so long as the problem is fixed. We wholeheartedly disagree! Having a personal relationship with our customers isn’t just nice for them, it’s helpful for us too! It helps to build up our team relationship and retain our staff.

At Guardian Computer, our employees are a big, friendly family and our clients are extensions of that family. We work hard to make sure that all of our client-business relationships are unique, by having their back with any and all IT problems.

Even when we can’t have a one-on-one, in-person conversation with a customer, we make sure they know we are still there for them. We’re just a phone call or email away! We make sure that all of our interactions with our customers are real, personal and engaging.

Our Personal Edge

We pride ourselves in knowing our clients as people, not numbers or line items. Our business is small enough to get intimately familiar with our clients’ specific needs. At Guardian Computer, we make sure that what we offer is closely aligned with our clients’ needs and aspirations.

A positive organizational culture is critical to success!

Having a close focus on the client’s work helps us to rectify their problems quickly, and to delve far more deeply into potential issues. Rather than dealing with an impersonal commercial, IT help desk call center, our clients call us, the people they know. And we are available and authentic on the other end of the line.

Over 20 Years of Expertise

We’re a close-knit team at Guardian Computer! Maintaining a positive work environment helps us to keep quality people on staff, so our clients can draw on their knowledge of their business. Our team members are cross-trained as subject matter experts, so our clients don’t get volleyed from one tech to another.

Also, all of the members of our team are empowered to act in the best interest of our clients. There are no layers of bureaucracy to get an answer or escalate a problem. We are proud to say that anyone answering the phone at Guardian Computer is empowered to solve your IT problem.

Our Flexibility Saves You Time

Small businesses tend to be more nimble than larger businesses. So, their reaction time tends to be faster than big businesses. At Guardian Computer, we can customize the services we provide to a client’s specific, individual needs. We’re also able to adjust to any unexpected changes or issues a client may have. We actively listen to all feedback and observe changing preferences.

Unique Solutions For Your Business

We all hate those impersonal hard sells that turn out to offer something unnecessary. We’re your IT company, not an infomercial!

As a small business, we are able to produce goods and services that stand out from those commercial IT help desk solutions. We understand our clients need to work within a tight budget and don’t need all the extra “fluff”. We don’t use proprietary software and we make sure to include the client in the planning and execution of their services.

Customer Satisfaction Is Always First

At GCIT, we are committed to providing extraordinary service by consistently going the extra mile to create the best experience for our clients. We make sure to deliver reliable, highly individualized, and responsive customer service to all of our clients. Our advanced network monitoring tools allow us to catch the small issues before they become big problems for our clients.


Tired of trying to work with rigid solutions offered by big commercial IT help desks? We offer customized solutions for businesses of all sizes! Let’s chat about how we can improve your business technology.